Personal Data Disclosure Text

Nisve As the data controller within the scope of the Personal Data Protection Law No. 6698 (“LPPD”), we hereby inform you about the processing of your personal data. This text explains your rights and obligations in accordance with the relevant provisions of the LPPD.

1. Collection and Processing of Personal Data

Your personal data is collected through methods such as your visit to our website, your loyalty card membership transactions, your purchases from stores or through our website, information you share with us through our communication channels (telephone, e-mail, chatbot, etc.), and your physical visits. The data collected during these processes consists of elements such as your identity information (name, surname, date of birth, etc.), your contact information (e-mail, phone, address), information about the products you purchase, and visual and audio data. This data is processed based on the legal reasons in Article 5, paragraph 2 of the KVKK.

2. Purposes of Processing Personal Data

Your personal data;

• Carrying out loyalty program membership procedures,
• Managing the sales processes of goods and services,
• Providing after-sales support services,
• Customer satisfaction studies,
• Carrying out campaign, advertising and promotion processes,
• Ensuring physical space security,
• It is processed for purposes such as fulfilling legal obligations and managing accounting processes.

Additionally, if you grant us permission to communicate, we may send you campaigns, promotions, product launches and other commercial content.

3. Transfer of Personal Data

Collected personal data may be transferred to public institutions and organizations, business partners, suppliers (e.g. cargo companies, SMS service providers) and other service providers in accordance with legal requirements. These transfers are carried out in accordance with the provisions of the KVKK and by taking the necessary security measures.

4. Your Rights

Within the scope of KVKK, you have the following rights regarding your personal data:

• Learning whether personal data is being processed,
• Requesting information regarding processed personal data,
• To learn the purpose of processing personal data and whether the data is used for this purpose,
• To learn the third parties to whom personal data is transferred,
• Request correction of personal data,
• Requesting deletion or destruction of data,
• To object to the results resulting from the processing of data by automated systems,
• To claim compensation if you suffer damage due to unlawful data processing.

To exercise your rights, you can apply by filling out the application form on our website, from your registered e-mail address in the system, or in writing to our company address. Your requests will be answered within 30 days at the latest.

5. Commercial Electronic Message Consent

With your explicit consent, commercial electronic messages containing campaigns and promotions may be sent to your contact addresses (e-mail, telephone, etc.). It is sufficient to tick the commercial electronic message permission box during membership. Communication permission can be withdrawn at any time.

6. Data Retention Periods

Records regarding electronic communication permission are stored for the legal period, deleted, destroyed or made anonymous upon expiration of the period or upon your request. For more information, you can review the Personal Data Processing Policy on our website. You can contact us through Customer Services.

Kişisel Verilerin Korunması ve İşlenmesi Politikası

1. Entrance

As Nisyve, we attach great importance to the legal processing and protection of personal data in accordance with the Personal Data Protection Law No. 6698 (“Law”). We meticulously comply with this principle in all our planning and activities. With this awareness, we have prepared this Personal Data Processing and Protection Policy (“Policy”) in order to provide you with the details of our personal data processing processes.

1.1 tmemories The concepts used in this Policy have the following meanings:

• Company: Nisyve
• Personal Data: Any information relating to an identified or identifiable natural person.
• Special Personal Data: Biometric and genetic data such as data regarding race, ethnic origin, political opinion, philosophical belief, religion, sect or other belief, dress code, association, foundation or union membership, health, sexual life, criminal conviction and security measures.
• Processing of Personal Data: Operations such as obtaining, recording, storing, preserving, changing, disclosing, transferring, taking over and using personal data.
• Data Controller: The natural or legal person who determines the purposes and methods of processing personal data and is responsible for the establishment of the data recording system.
• Data Processor: The natural or legal person who processes personal data on behalf of the data controller based on the authority granted to him.
• Explicit Consent: Informed and freely expressed consent.
• Anonymization: Processing of personal data in a way that does not allow identification of the data in any way.

1.2 Purpose of Policy This Policy aims to ensure that Nisyve continues its activities in line with the principle of transparency and to inform all stakeholders within the Company about the protection and processing of personal data.

1.3 Related Persons Nisyve has the following categories of persons whose personal data it processes:

• Company Stakeholders, Business Partners, Authorities, Employees, Job Candidates, Customers, Potential Customers, Visitors, Third Parties.

1.4 Management Structure of the Company in Accordance with the Personal Data Processing and Protection Policy The company has established the "Personal Data Protection Committee" to ensure the necessary coordination regarding the protection and processing of personal data. This committee is responsible for preparing, implementing and monitoring the company's personal data protection policies.

2. Personal Data Collection Method and Legal Reason

   Personal data may be collected and processed within the scope of commercial or legal relations established between Nisyve and the relevant person, with explicit consent or in accordance with Article 5 of Law No. 6698. The legal bases for processing personal data are listed below:

• Processing of personal data in accordance with the law,
• Processing of data in accordance with the contract,
• Data processing is mandatory to fulfill the Company's legal obligations,
• Data made public by the relevant person,
• Data processing is carried out in line with the Company's legitimate interests.

3. Categories of Personal Data and Purposes of Processing The Company may process the following categories of personal data:

• Identity Information: Name, surname, Turkish identity number, etc.
• Contact Information: Phone number, e-mail address, etc.
• Personal Information: Personal data required for employees' personal rights.
• Education and Occupation Data: Work history and education information.
• Financial Information: Bank account information, income data, etc.
• Physical Security Information: Camera recordings, security data, etc.
• Special Personal Data: Health data, biometric data.

4. Purposes of Transfer of Personal Data and Recipient Groups Nisyve may transfer your personal data to the following recipient groups:

• Suppliers and business partners,
• Legal and financial advisors,
• Banks and financial institutions,
• Public and private sector regulatory bodies and courts.

26/11/2024: The Personal Data Processing and Protection Policy has been revised in the light of current developments.

Arifin Innovation and Information Technologies LTD.CO.

Nisve Customer Service: 0850 305 2515

nisyve.com

Our Return and Exchange Policy

Product return requests are made in accordance with the Consumer Protection Law No. 6502, according to the following criteria. In online sales (with distance contracts), consumers have the right to return the product within 14 days from the date of receipt without giving any reason and without assuming any legal liability. However, nisyve.com For purchases made through , return support is offered within 30 days for unused products.

For product exchange, you can apply to our nearest store with your invoice. Only size exchange is possible for campaign products. There may be price differences in stores for products purchased during the campaign period. You must pay the price difference during the exchange for products with seasonal differences. For product returns, the return transaction must be sent to the cargo address of our online store channel; product returns are not accepted in our stores.

Hygienic products such as underwear, swimwear and beachwear, socks and perfumes cannot be exchanged or returned. Products must be returned in their original packaging, with tags, complete and unused. Promotional or free products sent with the order must also be returned. You can open the packaging of your products to try them on, but in case of return, they must be sent back with their original packaging. The reason for return must be written on the return form on the back of the product and sent.

Return Procedures

Send the unused product with the cargo company listed on the return page. You will be notified by e-mail when the product is received. If the product meets the return conditions, your payment will be made with the same payment method.

• Once the return process is completed, your payment will be processed within 15 business days and you will be notified by e-mail. As a result, you can call 0850 305 2515 Customer Services for more information or nisyve.com You can send a message via the “My Account” section.

Exchange Transactions

You can make an exchange within 30 days from our nearest store with your invoice. You can access the invoice from the e-mail address of your order. You can send your return by following the steps below.

• Internet in our store There is no change. You can visit the Store List page for store change.

Product Review Procedures

The product review period is 2 years from the invoice date. If you encounter a problem that is not caused by the consumer, you can send your product to our return address via Aras Cargo, detailing your order number and complaint.

• When the product reaches us, the transaction will be completed within 21 business days at the latest and you will be notified.

• If a problem is detected due to production, the refund will be made within 15 business days. In case of user-related problems, the product will be sent back to your address.

• The product with a manufacturing defect will be destroyed and a refund will be made.

Delivery Procedures

Your orders will be shipped within 10-20 business days. Excluding weekends, busy campaign periods and public holidays. After your order is confirmed, you can track the order status via "My Account".

• Delivery time may be longer during discount and promotion periods. Deliveries will be made provided that the products are in stock and payment can be received.

Delivery Conditions

• Once your orders are approved, you can view your order via the "My Account" link, get information about its status, and track your shipment once it has been shipped.
• Deliveries will be made provided your order is in stock and your payment can be received.